rk65 Privacy Policy

rk65 ("we", "us", "platform") provides a safe and trusted online betting and casino service for players in Bangladesh. This privacy policy ("policy") clearly describes why we collect personal information from visitors to our website rk65.cam and registered members, how we process it, how long we retain it, and with whom it is shared.

By using our platform you accept the terms of this policy. If you do not agree with any term, please stop using our services and contact us directly.

This privacy policy applies to the following individuals:

• Any visitor who accesses the rk65.cam website.
• All members registered on our platform.
• Any person using any rk65 service.
• Any person who contacts us.

When you register with rk65 or contact us, we collect the following information:

• Identity information: Full name, date of birth, and details related to your national identity document.
• Contact information: Email address and, where applicable, alternative contact details.
• Financial information: Payment method details — such as bKash, Nagad, Rocket, or bank account information; we do not store full account numbers.
• Account information: Username and securely hashed password.
• Communication history: Records of your contact with us via live chat and email.

Some information is collected automatically while you use our website:

• Technical information: IP address, browser type and version, device type, and operating system.
• Usage information: Pages visited, session duration, click data, and navigation patterns on the site.
• Transaction history: Deposits, withdrawals, betting activity, and game history.
• Cookies and similar technologies: Session cookies, performance cookies, and functional cookies.

We collect sensitive national identity or passport numbers solely to meet age verification requirements and store them in accordance with the highest security standards.

rk65 uses your personal information for the following legitimate purposes:

• Account management: To complete the registration process, verify identity, and keep your account secure.
• Service delivery: To process betting, gaming, and financial transactions, and to complete deposits and withdrawals.
• Customer support: To resolve your questions and complaints and to provide 24/7 live chat support.
• Security and fraud prevention: To detect suspicious activity, keep accounts secure, and prevent fraud.
• Legal compliance: To comply with applicable laws, regulations, and court orders.
• Responsible gaming: To monitor playing patterns, identify problematic behaviour, and take protective measures.
• Communications: To inform you about important account updates, security alerts, and changes to our services.
• Service improvement: To use analytical data to improve the quality of our website and services.

rk65 does not share your personal information with third parties as a matter of policy. However, sharing may be necessary in certain circumstances:

• Payment processors: Only the information required to complete a transaction is shared with bKash, Nagad, Rocket, and other approved payment providers.
• Technology service providers: With technology partners who help operate our platform, under strict confidentiality agreements.
• Legal authorities: Where required to comply with court orders, government directives, or legal obligations.
• Fraud prevention: With relevant authorities to protect against cybersecurity threats or fraud.

When sharing information with any third party we ensure they comply with appropriate data protection standards.

Our servers and data processing infrastructure may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that equivalent security measures are in place and the necessary agreements are in effect.

rk65 uses industry-standard security technologies to protect your personal information:

• SSL encryption: All data transfers on our website are encrypted using the SSL/TLS protocol.
• Data encryption: Sensitive information stored on our systems is protected by strong encryption algorithms.
• Access controls: Only authorised staff can access your information, and only when there is a specific need.
• Regular security testing: Our systems undergo regular security assessments.
• Two-factor verification: Additional verification methods are available to keep your account secure.

In the event of any security breach, we will promptly notify affected users and take the necessary steps.

We retain your information only for as long as it is necessary:

• For the full duration of account management while your account is active.
• For the period required to meet applicable legal obligations after an account is closed.
• For as long as financial records are legally required to be kept.
• Records of suspicious activity are retained as required for investigation or legal purposes.

Once the specified period has ended, information is securely deleted or anonymised so that it can no longer be linked to any individual.

Cookies are small text files stored in your browser. rk65 uses the following types of cookies:

• Essential cookies: Strictly necessary for the core functionality of the platform, such as maintaining your login session.
• Performance cookies: Collect anonymous data to monitor and improve website performance.
• Functional cookies: Remember your preferences (such as language) and enable enhanced services.

You can control or reject cookies by changing your browser settings, though doing so may limit some functionality of the platform.

As a member of rk65 you have the following rights:

• Right of access: You may request a copy of the information we hold about you.
• Right to rectification: You may request that inaccurate or incomplete information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to restrict processing: You may request that processing of your information be restricted while a dispute is being resolved.
• Right to object: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your information in a structured, commonly usable format.

To exercise these rights, please contact our support team via live chat or email. We will respond to your request within 30 days.

If you no longer wish to receive promotional communications from rk65, you may inform us of this preference at any time by contacting us. However, transactional and security-related communications cannot be stopped, as they are essential for the security of your account.

As a responsible platform, rk65 gives the highest priority to the protection of minors.

• Our services are for persons aged 21 or over only.
• Age is verified at the time of registration and additional proof may be requested if needed.
• We do not knowingly collect information from anyone under the age of 21.
• If a minor's account is found, it is closed immediately and the information is deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

rk65 may update this privacy policy from time to time. When changes are made:

• The "Last updated" date at the top of the page will be changed.
• Registered members will be notified by email of any significant changes.
• Continued use of the platform after a change takes effect will be considered acceptance of the updated policy.

We recommend that you review this page regularly so that you are always informed of the latest information.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: 24/7 live chat support in Bengali is available on our website.
• Email: [email protected]

We will process your request as quickly as possible and within 30 days at most. Visit our FAQ page for more information or see our Terms and Conditions.